Services

Through our wealth of experience in all areas of expertise, we offer four key component consultancy services that comprise the crisis management life cycle:

  • Planning:    risk mitigation and crisis communications planning
  • Preparedness:    training and coaching to build confidence and capability
  • Response:  operational support and advisory – remote or on-site
  • Recovery:   post-crisis recovery,  operations, reputation, brand and strategy implementation 

Planning

  • Risk and reputation risk identification, stakeholder analysis and issues analysis
  • Crisis management and crisis communications planning
  • Message development and mitigation strategies; specialist in dynamic and fluid scenarios
  • Specialist in activism, advocacy, special interest groups, public diplomacy, cross-border issues and political complexity 

Preparedness

Response 

  • Counsel and advisory: crisis management and crisis communications implementation
  • Crisis support for issues, incidents and events resulting in:
    • Routine business to halt or be significantly disrupted
    • Collaboration with multiple agencies and stakeholders
    • Complex events attracting intense public scrutiny
  • Media relations: press office or on-site incident support, including press conferences
  • Internal communications and employee engagement

Recovery

  • Post-crisis management analysis and impact reporting, including reputation
  • Strategy and change implementation
  • Thought leadership and influencer activity
  • Brand re-positioning and re-building
  • Employee engagement
  • Organisational culture development
  • Stakeholder engagement